I want to talk with the Director!
Tell me, concerns, complaints and suggestions on any hotel in general, I will answer in a completely impartial.
Thank you.
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Deloix Aqua Center Hotel | Av Dr. Severo Ochoa, 34 | 03,503 - Benidorm (Alicante) | T 96,586 90 70 | F 96,680 69 45 | info@hoteldeloix.com SEO Blog
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Hello, you if you are extraordinary.
The least we can do in a holiday hotel is that our customers have a good time.
I have already informed Carolina, Franky, Carlos and the rest of the team on their comments have been very happy.
Sincerely and until your next visit.
OH THE HOTEL DELOIX am a client of several years and as we have always gone to spend holidays with you, A OY been extraordinary wanted to thank all the attention that HAD WITH AN ALREADY Franquin NOSOTROS.GRACIAS A CAROLINA FOR HIS WORK WITH THE CHILDREN, A ALL THAT I DO NOT FORGET THERE TRABAJAN.Y CARLOS THE STEWARD OF CUBAN nicer and ATENTO.GRACIAS TO ALL, WE SEE THE NEXT FAMILY HEALTH AÑO.UN PERSON.
The percentage of Spanish and foreign is approximately 75% and 25% respectively.
The menus have been designed to meet all nationalities, the animation too.
The meal schedule is as follows:
Breakfast from 08.00 to 10.00
Lunch 13.00-15.00
Dinner from 20.00 to 22.00
El Rincón de Loix is a very large and is recommended for both Spanish and foreigners.
I look forward to greeting you soon.
Thank you very much for your comments, whether we have come to Francis, it was very pleased.
Honestly I do too.
We always try to surround ourselves with good people and your comments tell us that we are on track.
The rooms are spacious enough for 2 adults and 2 children can stay comfortably.
In fact the measures of our rooms are required for five star hotels.
Of course, if you want to enjoy maximum comfort and convenience, I recommend you book two double rooms, we reserve two adjoining rooms.
Thank you very much for choosing us.
Indeed if the day of his arrival is the first service lunch, the last departure will be the breakfast service in order to complete the full board
Day of arrival, lunch and dinner
departure, breakfast
Keep in mind that the day of arrival the rooms are available, according to regulations, as of 16:00, although the hotels if they have the rooms and we always prepared earlier.
We hope to see you soon.
I've seen the pictures of the rooms Deloix through your website and others will hold and seem very large.
Let's go to the hotel two adults and two children aged 7 and 10 years old the first week of August, will we be too tight in the room or are big enough even though we are four people?
I'm thinking of booking 3 rooms for my friends and I 9,10 and 11 days agosto.Quisiera whether entering the 9th and food enters the full board and if we want to get out is the day with breakfast, and we do not enter the comida.Tambien I would like to know the schedule of arrival and departure.
Thanks and congratulations for the hotel, although we have not been yet, it looks good in the photos.
I am a girl who has been several times staying at the hotel with my family Deloix. I was very pleased with the hotel in general. The restaurant service staff has been great, especially for the attention of the same to customers. I did not want to miss the opportunity to highlight the name of a boy from the restaurant which we felt at home: Francis. A very nice guy, loving and very attentive to us, which wanted to stop writing here. We look forward way to begin working the next time we go because I think this is a guy with good manners. Greetings!
I am waiting for the "confirmation" of my husband, but is almost certain to reserve 10 days in August at his hotel. But I have a question that I hope I can solve: What kind of clients come to his hotel in August?. I say this because if the majority are foreigners or Spanish. I do not know if it will seem silly but for me this question is important, for example, the topic of animation, it would not be the same is directed toward strangers or to Spanish. Also by the timing of meals (I would be interested also informed me of this.) This year the theme of "crisis" we have not had a break in August and would like, as will be the only one, everything was as perfect as possible. Sure you understand my position. I would appreciate it to be honest because I have understood that the Rincon de Loix is foreign area but do not know if they strongly agreed with this statement ...
The hotel is at 1700m from Levante beach and about 3000 m from the historic center.
For the beach is totally flat walk, the street is full of shops, bars, restaurants and hotels.
Just in front of the hotel is a bus stop that will take you anywhere you want to go.
I've seen on the internet that the hotel is away from downtown and the beach in Benidorm.
There is a bus stop near the hotel to take you to the beach?
D. Jesus, thank you, your comments have been our best Christmas present.
We hope that in your next visit to the SPA is to your satisfaction.
We wish the best for you and yours.
I would first like to congratulate you for the service it gives its hotel and especially in the person of Maitre (which is good authority that this year was his first special dinner New Year and all success) that we attended an extraordinary way. We left contented Hotel, facilities (I would improve the spa) but if something can be proud of is the template, which is a group of people led by Maitre simply wonderful.
Hello, I am a prospective client because my family has booked three rooms for this Christmas. I want to tell me over for dinner and prepare year-end party. This year has been tough on my family (by topic of disease) and with all our heart we want to spend a memorable Christmas and I hope that with your help our desires are fulfilled.
Thanks in advance.
Signed.: Jesus Gonzalez Ortiz
Hello Patricia, thank you very much for your comments, we will work hard for the next time you feel well treated by the missing 0.10% to 100%.
The Hotel Deloix are very demanding in terms of our goals of customer satisfaction.
Comments like yours help us to continue our efforts.
Best Regards.
I want to thank all staff of the hotel Deloix their warmth and kindness in the treatment of the three occasions I have stayed at, especially this last time because my husband got sick and felt really well treated by the interest they showed at all times.
On the other hand also my nephew of 20 months need a special diet for a couple of days and the restaurant were amabilis.
As I said I've been three times in this hotel and certainly next year coming back ... makes a good hotel staff working on it, and this case both in reception, a restaurant, bar, pool, room service ... I I felt very well treated by 99.9% of its workforce. Thanks and see you soon.
Hello Carla,
Does not always work well.
In this case your contract with the portal was not the hotel. Each portal has its "General Conditions" view.
One should always look carefully at the "Cancellation Policy" that applies the portal through which a reservation is made.
And if that does not interest the above policy, find and choose a more convenient portal.
I have a query about a situation that happened to me recently to make a reservation at a hotel in Barcelona.
I made a reservation for a weekend through a web portal, we finally came the day before an unexpected and early Friday, which was the day that we should enter the hotel, I tried to cancel the booking, I contacted the hotel and they told me they could not do anything because he had made the reservation through the portal, and get in touch with the site told me I had to charge the first night. Does this always work that way? Thanks
In hotels there is usually a very large dining schedule so customers have no problem.
However most of courtesy apply a few minutes, if 15 minutes, I would say, it's too late.
Much of the food he would be removed and customers were inside would be ending.
The next time something similar happens to him and you can be expected to solicit a cold meal in good time.
While staying in a hotel for special reasons I came late to the dining room, the clock read 15:15 exactly and it was closing time until 15:00 hours, there were people inside the room and I do not let them pass in any way. I do not think just because the food was paid and the lost. Please respond.
The Hotel Deloix the 1st child is free and the 2nd has a 50% discount, this summer.
Each hotel has its policy on the basis of occupation and that market segment is headed.
In most hotels are considered child between 2 and 12 years in the Hotel Deloix too.
And this is not to say that someone of 13 years is not a child, "only" serves to distinguish one type of client.
It is likely that when in doubt you request proof of age of the child / o.
The truth, between us, a girl of 14 years may produce more costs less than an adult.
my daughter is 14 and must pay in hotels as adulto.a sometimes call the hotel reception and say put me as a child because they do not ask for any accreditation. what is the case of hotel Deloix? in some hotels the children up to 16 years.For consider spending that makes my daughter does not seem right to pay as an adult.
Next time something like that happens to you ask for the Director, sure that would have given satisfaction.
But I inform you that well you can request a complaint form at another establishment (Restaurant, Hotel, etc), the regulation says "There are complaint forms available upon Request", that means it can ask a client but not , to use as you like.
I spent a few days in a seaside hotel. At the time I asked them to give me a complaint form for a problem I had. They gave me throughout my stay longer and eventually I did not get and can not make a claim. Is there any solution?.
Alex, if tropezastes the bucket, I suspect that would be of some floors waitress and was not properly placed in a safe place or was not properly marked, so in case you had not damaged the responsibility of the hotel would .
In January 2009, I was in a Benidorm hotel, walking down the hall I bumped into a bucket of water, only the shock but I was very close to falling into poor posture. Who is the responsability?.
The hotels are entitled to demand payment for their services upon arrival.
In this legislation is clear, can occupying the room, the day of arrival after 16.00 h
Please could tell me what time on the day of arrival you can enter the room of a hotel. Lover of Benidorm.
I'm outraged, is the first time it happens, I've been in a hotel in torremolinos and I demanded payment in advance, I think this practice is illegal, please appreciate that I clarify this issue.